How do I check the status of my referral?

Select My Referral to view the latest updates and information about your referral.

How long will it take to hear from QEC?

Referral wait times vary depending on the service and your family's needs. We'll contact you if we need more information and keep you updated as your referral progresses.

How will QEC contact me?

We may contact you by phone, text message, email

I've been asked to complete forms. Where can I find them?

Select My Forms to view and complete any forms requested by QEC.

What happens after I submit my forms?
Our team will review the information you provide and contact you if we need anything further.

Can I update information I have already submitted?

Yes. Sign in to the portal to update your information or contact QEC if you need assistance.

Can I submit another referral?

Yes. Select Create New Referral to submit a referral for yourself, your family or someone you support.

Is my information secure?

Yes. The Family Portal is a secure online space designed to protect your personal information.

Who do I contact if I need help?

Call QEC on (03) 9549 2777 or contact your QEC team member.
What programs does QEC offer?

QEC provides a range of parenting, wellbeing and family support services. If you're unsure which service is right for you, our team will discuss available options during the assessment process, visit our website for more information, Our programs | QEC

How will I know which program is right for my family?

Our team will talk with you about your family's needs and recommend the most suitable support options.

Does submitting a referral mean I've been accepted into a program?

No. A referral is the first step. We'll review your information and discuss available support options with you.

Can I refer myself to QEC?

Yes. You can submit a referral for yourself or your family through the Family Portal.