Your Privacy

What happens to your information?
We keep a health record for all families including children, who access our service. The record contains family contact information and care details. This record is kept up-to-date and held securely. We keep records for a specific number of years and then the record is securely destroyed. QEC has strict policies and procedures about the use of health information as well as a code of conduct which includes confidentiality.

We collect information to provide the best possible care for your family. If you choose not to tell us important information, it may affect the quality of the care that we can provide. We ask that you provide accurate and complete information for the safety of you and your family.

Who has access to your information?
All employees providing your care have access to your health records. We will only provide information to other services with your consent or if required by law. At times files will be audited by authorised personnel to ensure that the information is accurate and complete. Your personal information is not collected or recorded during audits.

As necessary, de-identified information from health records may also be used for employee development, program reviews, future planning and evaluation. Information from your health record will only be used for research purposes with your consent and if the project has been approved by an ethics and research committee.

For your security, QEC’s Noble Park site has CCTV cameras in public areas.

How can you gain access to information about you?
In accordance with the Health Records Act 2001 (VIC) you have the right to request access or correction to your health record. A fee may be charged for this service. Requests can be made in writing to the QEC Privacy Officer via email to theqec@qec.org.au or mail to 53 Thomas Street Noble Park 3174.

For more information ask a member of staff or visit:
safetyandquality.gov.au/your-rights